Refund policy

Effective date: January 23, 2025

Digital Goods and Services Return Policy

No Refunds or Exchanges, excepting that mentioned in the FAQ regarding Mini-Course 1.

As Gogen Languages specializes exclusively in digital language learning resources, including audiobooks, video courses, and membership subscriptions, we adopt a strict no-refund and no-exchange policy. This policy is in place due to the nature of digital content, which cannot be returned once it is accessed, downloaded, or used.

For Mini-Course 1, we make an exception.  If we know that you have reasonably tried out the course (significant usage) without consuming the entirety of the course or near entirety, we will provide you with a refund.  Contact us at [email protected] within 7 days of your purchase to receive the refund.

Access and Usage

Once a product is accessed or used, it is considered consumed. This includes:

• Downloaded or streamed audiobooks and videos
• Activated membership or subscription services
• Any digital content viewed, played, or engaged with

We encourage our customers to review all product information and requirements before making a purchase to ensure it meets your needs. Our team is available to provide detailed descriptions and support to assist you in making an informed decision.

Technical Issues and Support

We stand by the quality of our digital offerings and provide support for limited technical issues encountered, such as problems with downloading or accessing our products. If you experience technical difficulties, please contact us immediately at [email protected]. We will endeavor to resolve the issue, offering technical assistance or product replacement as appropriate.

Legal Compliance

Gogen Languages complies with all applicable laws and regulations in the jurisdictions we operate. Notwithstanding our no-refund policy, we recognize certain legal rights under specific circumstances, such as the European Union's consumer protection laws, which allow for the cancellation of a digital product purchase within 14 days provided the service has not been accessed, downloaded, or used. These exceptions are strictly limited to the conditions and jurisdictions where such laws apply.

Refund Process

In exceptional cases where a refund is deemed applicable by law or due to a verified inability on our part to provide the purchased service, refunds will be processed in the original form of payment within 10 business days. Note that Gogen Languages is not responsible for any associated costs incurred during the original purchase or refund process, such as foreign transaction fees, currency conversion fees, or other financial charges.

Contact and Inquiries

For any questions regarding this policy or your digital product purchase, please contact us at [email protected]. If there are concerns that have not been addressed within 15 business days following an approved refund, we invite you to reach out for further assistance.